Businesses of all sizes are expanding as technology helps them overcome geographical boundaries and empowers their employees to work a full week while being on the go. Voice over Internet Protocol (VoIP) has played a huge role in enabling remote work and increasing the reach of organizations.
What is VoIP?
This is a question we often get from clients and prospective clients. Also referred to as “Internet Calling,” VoIP is an alternative way of making phone calls. Because the “phone” part is not necessarily present anymore, so employees can communicate without a telephone set. Skype is the most popular example of VoIP service, but there are many computer-based VoIP services out there.
While VoIP was initially criticized for poor sound quality and frequently dropped calls, this is a thing of the past. Today, there is no difference between the quality of a traditional phone versus a VoIP phone and the technology continues to improve every day.
Why adopt VoIP?
VoIP provides a number of major advantages over a traditional phone system:
The primary reason organizations are turning to VoIP is that it can significantly reduce communication costs while providing more features to support interaction between employees and customers. In fact, VoIP is often free since it uses the existing Internet infrastructure. For a growing business, you also do not have to install new phone lines as the employee base expands.
VoIP numbers can be configured to automatically forward to an office cell phone or landline. They can also forward voicemail recordings to your email in the case where you’re not available. Because employees can access VoIP service wherever there is a high-speed Internet connection, it provides significantly more mobility for employees who travel often or need to work from home.
Traditional wired phone circuitry can’t measure up to IP networks when it comes to agility. VoIP integrates with several business applications including Customer Relationship Management (CRM) software, email, voicemail, and fax, to name a few. Even just CRM integration can increase productivity for your sales and support functions (imagine, a client calls and your service representative instantly has all their details at his fingertips!). Additionally, features like videoconferencing, three-way conferencing, and electronic messaging that were unavailable or costly upgrades with conventional telephone systems are available with VoIP.
The sooner your organization switches to VoIP the quicker you will be able to reap these benefits. You will also put yourself in a position to take advantage of the technological leaps and bounds coming from VoIP as they arise versus having to play a game of catch up. Contact us if you have any questions – we are happy to provide a free consultation today!