Trends to Watch in VoIP

Over the last couple years, enterprise Voice over Internet Protocol (VoIP) has become standard best practice for business communications infrastructures. With expansive benefits like cost-savings, efficiency, flexibility and scalability, we foresee enterprise VoIP deployments only continuing to grow. While in the past, large organizations had the most to gain through switching to VoIP, the technology has evolved such that SMBs can also reap significant value by switching over.

As the value of VoIP continues to increase for enterprises of all sizes, it’s important to keep your eye on related trends so you are poised to leverage the technology to expand and improve your business operations. Here are two key developments to keep on your radar:

    Faster networks are improving call quality
Mobile VoIP (sometimes referred to as mVoIP) is poised to make its mark. With both the smartphone market and the mobile workforce increasing, manufacturers are engineering their IP products to integrate with mobile devices. On top of this integration, with 5G mobile networks beginning to come online this fall, the quality of VoIP calls will get even better. 5G offers wireless speeds ten times faster than 4G, which will significantly reduce common issues like call jitter and echoes. This increase in speed will also enable faster upload and download speeds and more stable high-quality video streaming. All in all, the new-and improved-mobile VoIP network will definitely empower more users to work remotely.

    Artificial intelligence (AI) is enhancing telecom systems
The development of AI technology has major implications for VoIP phone systems. As an example, AI can recognize poor call-quality and fix it immediately. This means issues like low bandwidth, improper network configuration, and high latency can be resolved in real time, making them issues of the past and guaranteeing crystal clear calls. In the future, we also foresee AI technology enabling centrally unified communications programs that can analyze conversations, email correspondence, and speech patterns to produce valuable insights that can be translated to customer behavior and sales performance.

Given the growing popularity of VoIP phone systems, the demise of traditional landlines is well underway. Of course, support for old-school phone systems will still be available, but the businesses that use them will increasingly become a minority. Beyond the standard VoIP applications, the technology developments listed above will help you bring your communications to the next level and leverage them to get a step ahead of the competition!